Forum Discussion

kirraBrookies's avatar
kirraBrookies
Contributing User
2 years ago

employee card files crashing

hi there   i have 2 companies, each with an employee card file that won't open.  keeps crashing the system.   can you please help :)  
  • Melisa_D's avatar
    Melisa_D
    2 years ago

    Hi kirraBrookies, 

     

    Thanks for your post. I'm happy to help, can you please confirm the last 4 digits of your product serial number and the file ID of the file (This can be found by going to Help > About MYOB AccountRight).

kirraBrookies's avatar
kirraBrookies
Contributing User

Thank you

 

I have 2 files doing the same thing.

 

ID #12

Serial # 6076

 

ID #3

Serial # 0049

Melisa_D's avatar
Melisa_D
Former Staff
2 years ago

Hi kirraBrookies, 

 

Thank you. I've had the script run over file ID 12 for serial numbre ending in 6076 however I'm unable to locate serial number ending in 0049. Could you please send me a private message with the full serial number. 

  • kirraBrookies's avatar
    kirraBrookies
    Contributing User
    2 years ago

    PM SENT :)

  • Laura_HTS's avatar
    Laura_HTS
    Experienced Cover User
    2 years ago

    Melisa_D 

     

    I also have a file doing the same thing, have put up previous post but no response.

     

    File ID #5

    Serial Number 4056

     

    Thanks in advance.

     

    Laura

    • Melisa_D's avatar
      Melisa_D
      Former Staff
      2 years ago

      Hi Laura_HTS, 

       

      Thanks for your post. Can you please send me a private message with your full serial number so I can arrange to have the script run over your file as I cannot locate an account. 

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