Forum Discussion

Contributing Cover User

3 years ago

Employee Card locked - unable to open

Hi There Moderator I am unable to open one employee card. Keep getting error "Somethings gone wrong Accountright needs to close". Looking at previous support posts, it appears a script will nee...

Melisa_D
3 years ago
Hi CREE8,

Thanks for your post. I've had the script run over your company file for you, do let me know how it goes.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

CREE8

Contributing Cover User

3 years ago

HI Sam

I have the same problem

I am unable to open one employee card. Keep getting error "Somethings gone wrong Accountright needs to close". Looking at previous support posts, it appears a script will need to be run on our file?

last 4-digits of your Serial number: 3003 + Company File ID: 8

Hope you can help :-)

Debbie
Trusted Cover User
3 years ago
HI Sam

I have the same problem with one of my clients
I am unable to open one employee card. Keep getting error "Somethings gone wrong Accountright needs to close". Looking at previous support posts, it appears a script will need to be run on our file?
last 4-digits of your Serial number: 3563+ Company File ID: 1
Hope you can help :-)
- Debbie
  Trusted Cover User
  3 years ago
  Sorry forgot the attachment. Also it affects Salary payroll category and its now corrupt. Luckily they do not use Salary. It happen during self onboarding and the employee tried to combine duplicate cards without success.
  
  Thanks
  errorLog.txt13 KB
  - Debbie
    Trusted Cover User
    3 years ago
    Thanks Sam, all good and client is very happy!!:smileylol:
- Sam_R
  Former Staff
  3 years ago
  Hi Debbie,
  
  Thank you for your post.
  
  We're having trouble locating that account, could you please send me a private message with the full serial number?