Forum Discussion

JALLEN's avatar
JALLEN
Contributing Cover User
4 years ago

Employee Entitlement Card incorrect and not matching entitlement report

Hi,   I need some help with resolving a difference between the entitlements on the employee's card and the entitlement balance report.  The entitlement balance report is showing the correct balance...
  • Melisa_D's avatar
    Melisa_D
    4 years ago

    Hi JALLEN

     

    Apologies for missing that. To adjust this you will need to manually change the balance in the Balance Adjustment field of the employees card file, you should be able to click into it and zero it out. Note please make sure you take a back up of the file before doing this

     

    Please do let me know how you go.