Employee pay showing as greyed out and not showing in reconciliation
An employee has been paid and it was was correctly processed with the ATO.
When going to reconcile the account, the employee's pay doesn't show. And when in the Transaction Journal, the pay shows as greyed out and we are unable to change it. We think it may be an issue with the payment method being listed as Electronic instead of Cheque? Which we think means it is being held up in the Prepare Electronic Payments until we change it to cheque but looks like we cannot do so unless it’s reversed. In the Prepare Electronic Payments tab, the pay in question appears but is greyed out. Her first ever pay from the previous week had no issues and it is showing on the reconciliation report.
Could someone please advise what to do? We are reluctant to reverse the transaction in case it messes with everything and given that it has been correctly filed with the ATO.