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BJ_Werder's avatar
BJ_Werder
Experienced User
2 years ago

Employee with an inactive super fund

Hello. I have received an email from MYOB stating the following...   ACTION REQUIRED | You have one or more employees with an inactive super fund. Sunsuper and QSuper have merged to create a new s...
  • Tracey_H's avatar
    Tracey_H
    2 years ago

    Hi BJ_Werder 

     

    If the super fund was unable to process the contributions to the employee's account, the contributions will typically be refunded. You would then reprocess the super payment. To check if contributions have been successfully paid to employee's super accounts you can check with the super fund.

     

    Please let me know if you need further help.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.