Forum Discussion

Anthony_RDG's avatar
Anthony_RDG
Experienced User
2 years ago

Employees using the same super fund

Hi   I have set up an employee who is using the same super fund as another employee. When I setup their card and I select the fund already setup in "Payroll Details", and then I press the blue arro...
  • Sam_R's avatar
    Sam_R
    2 years ago

    Hi Anthony_RDG,

     

    Thank you for your post. 

     

    When you are adding super fund details for an employee, you will select the blue dropdown arrow on the right, then enter the member number in the field below:

     

     

    From the details you've provided, it seems like you're adding the membership number in the wrong field. 

     

    Do let me know if you had any further trouble with that. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Sam_R's avatar
Sam_R
Former Staff

Hi Anthony_RDG,

 

Thank you for your post. 

 

When you are adding super fund details for an employee, you will select the blue dropdown arrow on the right, then enter the member number in the field below:

 

 

From the details you've provided, it seems like you're adding the membership number in the wrong field. 

 

Do let me know if you had any further trouble with that. 

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Anthony_RDG's avatar
Anthony_RDG
Experienced User
2 years ago

Thanks Sam

 

It is confusing as there are two fields for Member Number. The one you show and the one when you click the blue arrow. In the past I had been entering the Member Number in both. I've just deleted it from the one in the blue arrow. Seems that field is redundant. Would be good to delete it if that's the case as it makes things confusing.

 

I've left the member number in the field you show so let's see if the super payment goes through!

 

Cheers

Anthony

 

 

 

 

 

 

 

  • Sam_R's avatar
    Sam_R
    Former Staff
    2 years ago

    Hi Anthony_RDG,

     

    The field you're referring to when you click the blue arrow on the left is asking for the employer membership number, not the employee. If you (the employer) have been given a membership number from the fund, you would enter it into that field. See below:

     

    Generally, employers have not been given an 'Employer membership number' by a fund, or they are unaware they have one, so that field is left empty. 

     

    If you have any further trouble with this, please do reach out. 

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