Forum Discussion

Fung280996's avatar
Fung280996
Experienced User
5 years ago

end of payroll year

Hi I am trying to finalise payroll for the year.  Found ATO verification report does not match to Payroll register even I have tried to run a $0 pay run.  What do I do to solve the problem.  Please ...
EOPY
Payroll
  • Jesh_D's avatar
    Jesh_D
    5 years ago

    Hi Fung280996 

     

    Apologies to you also for my delayed response. 

     

    Please let me know if you have resolved this issue already, otherwise please refer to this forum post that can guide you on what to do to find any out of balances with you payroll and STP reports.

    Let me know how you get on and if you have any further questions.

Wolfie2011's avatar
Wolfie2011
Trusted Cover User

Hi Jesh, I have a problem with the EOY Finalisation report as well.  One employee's details have stopped recording as of 20th January 2020 although I can see all the reporting is correct, having gone through each individual report.  

Jesh_D's avatar
Jesh_D
Former Staff
5 years ago

Hi Wolfie2011 

 

I apologise for my delayed response. 

 

Are you still experiencing the issue of that one employees detail not recording? For clients that have been affected an uninstall and reinstall of the product is what we would first recommend. Otherwise if your file is online, we can run an online script to fix the issue by sending us your first name, email address and serial number via Private Message.

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