Forum Discussion

3 years ago

EOFY Finalisation - Something went wrong

I am trying to "Finalise and notify the ATO" for my last two employees who have RFBA but I just keep getting "Something went wrong. Please try again or refresh the browser". I finalised everyone else...

Yanike_S
3 years ago
Hi Deb11

I am sorry that didn't work. This error can also occur when attempting to pay amounts under the ATO minimum (currently $3,773 in 2022), Please check this page: Fringe benefits tax – rates and thresholds, please seek advice from the ATO if you are unsure on the requirements.

poppies230762

Experienced Cover User

3 years ago

I am having the exact same problem!! Hope we get a solution soon - it's so annoying and time wasting

MaximHB
3 years ago
Same here the payroll summaries are not able to be printed in the one company file, which has also not rolled over the entitlements for the employees.
The other company file did allow me to print and finalize the payroll for the year and did roll over the entitlements.
It keeps giving me the attached error.
- Yanike_S
  MYOB Staff
  3 years ago
  Hi poppies230762 Deb11 MaximHB
  
  I am happy to look into this for you. Could you please tell me the last 4 digits of your serial number and company file ID (Help>>About Accountright)? Also, could you upload the complete error log?
  - Deb11
    3 years ago
    Thanks, it would be great if you could help. The error message is attached, the last 4 digits of our serial number is 7290 and the company file id is 1. Thanks Deb