Forum Discussion

Clev2015

Cover User

2 years ago

EOFY 2023 Finalisation Something went wrong. Please try again or refresh the browser.

I am processing the EOFY Finalisation for FY2023 and all of our employees (110+), except for three, have been finalised with no problem.

I have 3 employees that I can't finalise because this error comes up:

Something went wrong. Please try again or refresh the browser.

I have tried multiple times to get their EOFY data to go through, I've logged out of MYOB, cleared cookies/cache etc. on my browser. All the figures on the payroll reports for these 3 employees match and reconcile. They do have an RFBA Sect 57A figure, but so did 25+ other employees that went through.

Can you please advise what I need to do to get these employees to go through?

Clev2015
2 years ago
Hi Doreen

Thank you for your reply.

I have solved the issue. The non grossed up value of the RFBA Section 57A was under the $2,000 threshold so is not reportable. When I finalised the 3 employees with nothing in Section 57A, their pays were finalised with no issue.

Doreen_P
MYOB Moderator
2 years ago
Hi Clev2015

Thanks for your post.

Kindly try to finalise 1 employee at a time and let me know how it goes. If the issue still persists, please attach the diagnostic log to your next reply so I can investigate it further. Please refer to this link for further steps on how to get the diagnostic log.

Best regards,

Doreen
- MelWelch
  2 years ago
  I to am getting this message - I have recorded 0.00 for RfBA & Section 57A
- Doreen_P
  MYOB Moderator
  2 years ago
  Hi MelWelch
  
  Thanks for your post and Welcome to MYOB Community Forum.
  
  As mentioned above, could you please try to finalise 1 employee at a time. And if it still doesn't work, kindly get the diagnostic log from your desktop. To get it, please refer to think link.
  
  Best regards,
  
  Doreen
  - Clev2015
    Cover User
    2 years ago
    Hi Doreen
    
    Thank you for your reply.
    
    I have solved the issue. The non grossed up value of the RFBA Section 57A was under the $2,000 threshold so is not reportable. When I finalised the 3 employees with nothing in Section 57A, their pays were finalised with no issue.