Forum Discussion

GJO83's avatar
GJO83
4 years ago

EOY payroll finalise STP fail. Need EMDUPE for PRIOR YEAR

Hi all,

 

We had an issue where we didnt correctly setup our STP during the year and no payroll was reported to the ATO. Now at end of year we are can't finalise as we can't submit anything without getting the xx92618 error (apparently cant submit STP in a year not originally setup)

NOW, i believe our solution now is to lodge EMDUPE files for manual submission however when i try running these they are pulling in payroll from the new financial year where we have processed 2 pays.. how can i get the FY21 payroll information? assuming we have no backups saved...  

PLEASE HELP!

  • Komal_S's avatar
    Komal_S
    4 years ago

    Hi GJO83 


    Welcome to the Community Forum!


    We can organise to send you a backup copy. So we can organise that, please send me your serial number, company file name, email address, and date for which you want to retrieve the backup by Private Message.

  • Komal_S's avatar
    Komal_S
    MYOB Staff
    4 years ago

    Hi GJO83 


    Welcome to the Community Forum!


    We can organise to send you a backup copy. So we can organise that, please send me your serial number, company file name, email address, and date for which you want to retrieve the backup by Private Message.

    • GJO83's avatar
      GJO83
      4 years ago

      Hi Komal

       

      Thank you for your reply, i have tried to send you a message but the private message screen on this site doesn't seem to be loading properly, it's just showing private message in text and has no other options available.... i have tried different PCs and different browsers but get the same result.. 

      Is there another way i can contact you to send details for the backup request?

      • Komal_S's avatar
        Komal_S
        MYOB Staff
        4 years ago

        Hi GJO83 

         

        Please try again as the link should be working now.