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cas16's avatar
cas16
Contributing Cover User
6 years ago

Error message when accessing employee card

When i try to access an employee's card it comes up with an error message and says AR has to close.  it only happens on the one employee.
  • Steven_M's avatar
    6 years ago

    Hi cas16 

     

    It sounds like we do need to arrange for a script to be run over that company file for you. So we can arrange for that can you confirm the following information:

    • Where the company file is stored i.e. online or local
    • What the LAST FOUR DIGITS of the serial number is - Setup>>Company Information
    • What is the company file ID - Help>>About AccountRight