Forum Discussion

Experienced User

2 years ago

Can't Access Employee file

Hi I have notices a few people can't access their employee files. I would like to get help with MYOB as I am having a problem with one staff member. It keeps saying somethings gone wrong.

Doreen_P
2 years ago
Hi LLSH

Thanks for your post.

To clarify the issue, are you having an error when opening the employee card? Does it shows an error message the same with the screenshot below? If yes, kindly click the View error details as highlighted below.

Once you have the error details, to assist you further, send me a private message with the following details:

Serial number

Name of primary contact and email address

Business name

Company File ID (Help > About MYOB AccountRight)

Best regards,

Doreen

Doreen_P
MYOB Moderator
2 years ago
Hi LLSH

Thanks for your post.

To clarify the issue, are you having an error when opening the employee card? Does it shows an error message the same with the screenshot below? If yes, kindly click the View error details as highlighted below.

Once you have the error details, to assist you further, send me a private message with the following details:

Serial number

Name of primary contact and email address

Business name

Company File ID (Help > About MYOB AccountRight)

Best regards,

Doreen
- LLSH1
  2 years ago
  I have another employee I can't access. I have the error code and need help with this please. I ahve attached the error code
  - Isaiah_C
    MYOB Moderator
    2 years ago
    Hi LLSH1
    
    Thank you for the post and I'm happy to assist you with this. Please send me a Private Message containing the following:
    
    Serial number
    
    Business name
    
    Company File ID (Help>>About MYOB AccountRight)
    
    Please let me know if you need further help.
    
    Kind regards,
    
    Sai