ETP amounts not showing in STP report
Hi, I just noticed that ETP Taxable and ETP Tax amounts for one employee are not showing in their STP report. This employee has been terminated prior us moving to MYOB, so once we have transitioned ...
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I submitted a ticket to MYOB support yesterday, hopefully they will get back to me soon. The fact is that we also had to process our first pay run for FY25, which means all the pay history for FY24 in the employee's card have gone - which is something that is also frustrating. I am not sure why they disappear. Ideally, we should be able to see these amounts in the employees' card for current and previous FYs
If no solution, I guess I will have no choice but to submit a pay run with correct ETP amounts, and then do a journal entry to remove them from my GL. But it will still make my Payroll Summary not agree to STP YTD report. So frustrating!
My situation is similar in that the ETP amounts paid to the 3 employees who were terminated under a different payroll software prior to commencing MYOB payroll do not appear in STP YTD report. When I spoke to MYOB support yesterday, I was asked to send them the final payslips for those employees so that they can import in the back end. However, when I spoke to another support person today, they did not do this and instead went through another round of creating new payroll items for ETP and run updates etc. Frustrating to say, after over 2 hours, that did not work either.
I did not realise that the first pay run in FY2025 will clear out the pay history in the employees card file. We will be running the first pay roll soon.
Don't know what else I can do.
