Forum Discussion

Julzee's avatar
Julzee
Experienced Cover User
7 months ago

Failed super payment - bank account closed -

Good morning   MYOB connected ledger.  The selection would not let me choose anything else but accountright   I have just received a notification the super payment had failed.  The client changed...
  • Princess_R's avatar
    Princess_R
    7 months ago

    Hi Julzee,

     

    Thanks for reaching out.

     

    It sounds like you're in a bit of a pickle with the super payment failure due to a change in bank accounts. No worries! We’ll get this sorted out for you.

     

    To update the bank details for your super payments directly from MYOB, you'll need to fill out the form provided in our Help Article: Changing your Pay Super Payment Details. Once you've completed the form, please submit it back to our Pay Super team. They'll take care of processing the changes to ensure your super payments are directed to the correct bank account.

     

    Feel free to post again if you need further assistance.

     

    If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

     

    Cheers,

    Princess

Princess_R's avatar
Princess_R
MYOB Moderator
7 months ago

Hi Julzee,

 

Thanks for reaching out.

 

It sounds like you're in a bit of a pickle with the super payment failure due to a change in bank accounts. No worries! We’ll get this sorted out for you.

 

To update the bank details for your super payments directly from MYOB, you'll need to fill out the form provided in our Help Article: Changing your Pay Super Payment Details. Once you've completed the form, please submit it back to our Pay Super team. They'll take care of processing the changes to ensure your super payments are directed to the correct bank account.

 

Feel free to post again if you need further assistance.

 

If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

 

Cheers,

Princess

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