Forum Discussion

FMTBS's avatar
FMTBS
Contributing User
3 years ago

First payroll of the year won't record

Using MYOB AccountRight Version 2022.5. The first payroll of the year won't record. When I enter the payroll everything looks fine including in the Payroll Verification report but when I click reco...
  • Sam_R's avatar
    Sam_R
    3 years ago

    Hi FMTBS,

     

    Thanks for sending those details. I've run the script over that file so you should be able to process pays now.

     

    Please close, then re-open your software before attempting the process agiain

     

    Let me know if you continue to have problems.

Sam_R's avatar
Sam_R
Former Staff
3 years ago

Hi FMTBS,

 

Thanks for your post.

 

If you could please provide the last 4-digits of your serial number + Company File ID this relates to (Help>About MYOB AccountRight>Company File ID:__), I'd be more than happy to assist with this. 

  • FMTBS's avatar
    FMTBS
    Contributing User
    3 years ago

    Hi Sam,

    Serial No 0160

    Company File ID: 2

    • Sam_R's avatar
      Sam_R
      Former Staff
      3 years ago

      Hi FMTBS,

       

      Thanks for sending those details. I've run the script over that file so you should be able to process pays now.

       

      Please close, then re-open your software before attempting the process agiain

       

      Let me know if you continue to have problems.

      • FMTBS's avatar
        FMTBS
        Contributing User
        3 years ago

        All working. Thank you!

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