Payroll Processing Error - payroll is not recording
Hi there
I am trying to process a payroll this morning after the upgrade to 2019.1 last week.
It is not recording any of the transations. I am trying to process electronic payments.
At the new ''process payroll screen'' all of the balances are blank.
Are there settings that have changed that I need to be updating?
Thanks
Kerryn
Hi Kerryn2293
Sorry to hear the problem is still happening to you.
Just to confirm, if you open the company file now (if file is stored on a server, please open it on the server computer), then go to Help > About, does it show the version as 2019.1.22.2298? If not, then it's not the updated v2019.1, please reinstall it via our download page Australia | New Zealand
If it's already the latest version, please check the .Net Framework version installed on the computer. Please check the server too if file is stored on a server. We have seen install the latest version 4.7.2 resolving this error.
Here is a link to .Net Framework 4.7.2 should you need, you may need assistance from your IT person to complete the update.
Please do let us know how you go.