Forum Discussion

Contributing User

3 years ago

First payroll of the year won't record

Using MYOB AccountRight Version 2022.5. The first payroll of the year won't record. When I enter the payroll everything looks fine including in the Payroll Verification report but when I click reco...

Sam_R
3 years ago
Hi FMTBS,

Thanks for sending those details. I've run the script over that file so you should be able to process pays now.

Please close, then re-open your software before attempting the process agiain

Let me know if you continue to have problems.

FMTBS

Contributing User

Hi Sam,

Serial No 0160

Company File ID: 2

Sam_R

Former Staff

3 years ago

Hi FMTBS,

Thanks for sending those details. I've run the script over that file so you should be able to process pays now.

Please close, then re-open your software before attempting the process agiain

Let me know if you continue to have problems.

FMTBS
Contributing User
3 years ago
All working. Thank you!
AmandaHutchison
Contributing User
3 years ago
Hi Sam
I am having the same issue. Can I please get urgent assistance as trying to process payroll.
Serial number ends in 4070 Id 1
- Sam_R
  Former Staff
  3 years ago
  Hi AmandaHutchison,
  
  Thank you for your post.
  
  We're having trouble locating your account, could you please send me a private message with the full serial number?
  - AmandaHutchison
    Contributing User
    3 years ago
    Just following up on this. I have sent the requested information. I urgently need this fixed to run payroll this morning
ACMC
3 years ago
Hi Sam_R

I'm also having the exact same issue. Would you be able to run the script on my file too?

Serial: 5750
File ID: 3
- Sam_R
  Former Staff
  3 years ago
  Hi ACMC,
  
  Thanks for letting me know.
  
  I've just run the script over your file, you should now be able to process your pays.
  
  Do reach out if the issue persists.
  - ACMC
    3 years ago
    Hi Sam_R
    
    Thanks for that! It's all working now.