HELP !! Never available

Question

Hello&nbsp;How do you support your members ?&nbsp;I require assistance and have waited on the phone for one and a half hours, and the person on the other end, in the Phillipines, was unable to assist me !!!!!&nbsp;&nbsp;&nbsp;I asked to be placed with someone who will be able to do TeamViewing to assist me. All a waist of time.&nbsp; He was very quick to end the call and told me he will send out information to my email !&nbsp; He was unable to understand the issue nor able to help correct it.&nbsp;Seriously for the amount of money I paid this year to be a MYOB member, the support is disgusting !!!!!!I would appreciate a response from someone that can provide assistance.&nbsp;&nbsp;If I am unable to get proper assistance, I will consider going to the Ombudsman with my complaint.&nbsp;Aida&nbsp;

earl_hd · Answer

Hi aidai&nbsp;Thank you for sharing your feedback. We apologize for the inconvenience caused to you. We make sure to provide the best experience for our customers and offer them the support they need to resolve issues. To assist you with this, can you please reply to this thread with the information of the issue that you're having and we'll be happy to help.Regards,Earl

aidai · Answer

No I didnt get any assistance from MYOB&nbsp;I worked it out myself ! No one has rung nor emailed.Just go through community forum.I require someone that can team view with my computer to discuss the issues I have.A person !&nbsp;&nbsp;I will not recommend MYOB simply because the support is very low.There is a long wait to speak to anyone and the cost of being a member is exorbitant and no one has responded to that either and no help.Nothing resolved !&nbsp;

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HELP !! Never available

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