How to reverse a reverse super payment
Hi There
I incorrectly reversed a super payment and want to delete the reversal. The 'delete' and 'reverse' options in the edit tab are greyed out so I can't do that.
I've gone into my security preferences and the 'reverse only' option is not ticked.
I don't think I can just do a journal entry because the reversal included all the individual employees super figures for the quarter so I think that would affect something in STP.
Any advice would be appreciated. :)
Hi KatharineM
Thanks for your post. You're correct that re-entering the original transaction will offset the reversal, just make sure you re-enter it exactly as was. However, how you handle incorrect reversals depends on the transaction. If it's a Pay Super transaction this help article has detailed instructions: Reversing and reprocessing super payments
For transactions like Spend/Receive Money you can delete the reversal as long as the security and users preferences allow it. If the reversal has been included in a prepare bank deposit or electronic payment you need to delete those transactions first. This help article, Deleting a transaction, has detailed information you may find useful.
Please let me know if you need further help.
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