Forum Discussion

RodSha's avatar
RodSha
Experienced User
4 years ago

Import of revised Hourly Rate did not work

We have an annual pay increase, I exported the card date, updated the payrates and some information in Custom Field 2   Prior to doing it on the online file I did it on a backup copy of the company...
  • Komal_S's avatar
    Komal_S
    4 years ago

    Hi RodSha 

    Thanks for providing additional details.


    I've gone through your import files and the pay rate is not getting updated because there is no column to specify whether the rate is salary-based or hourly. I've attached a sample of the amended import file with the column for Pay basis and using that figures will update as expected.


    Let me know if you have additional questions on this. 

Komal_S's avatar
Komal_S
MYOB Staff

Hi RodSha 

 

I've replicated the situation in some of our sample files and the hourly rate was imported as expected. As it did not update for you correctly the first time, can you try the import again but just to update the pay rate as the custom fields have already been imported.


You also mentioned that the import worked without any issues in the backup copy, therefore, can you try turning off antivirus and firewall, and try the process again. This will rule out any interference caused due to third party apps.

If it does not work, please attach the import file here after removing all the sensitive employee data so we can investigate further.