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M_Moar's avatar
M_Moar
Experienced Cover User
3 months ago

Income Statement Not Appearing in Employee's ATO Account

Hi, I submitted our EOY Finalisation on 02.07.24 and the report shows in Payroll Reporting as Accepted.  I am an employee of this business, and my income statement appears as tax ready.  However, an ...
  • Princess_R's avatar
    Princess_R
    3 months ago

    Hi M_Moar,

     

    Yes, sending an update event usually does the trick and makes the income statement show up in the employee's ATO account. Lots of users have had success with this. But if everything's entered correctly and the update event still doesn't fix it, the next step would be to undo the finalisation and then re-finalise it.

     

    If the income statement still doesn't appear after these steps, it might be worth reaching out to the ATO for a bit more help.

     

    Cheers,

    Princess

     

     

     

     

M_Moar's avatar
M_Moar
Experienced Cover User
3 months ago

Thanks Princess.  I received confirmation from the employee today that they can now see their tax ready income statement.  Thank you so much for your help with this.

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    3 months ago

    Hi M_Moar,

     

    You're welcome! I'm so glad to hear that the employee can now see their tax-ready income statement. If you need any more help or run into any other issues, just let me know.

     

    Cheers,

    Princess

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