Hi,Just doing a quick recon ahead of payroll year-end and have noticed a payment of ETP to an employee is not showing in the payroll reporting centre.it is appearing in payroll and on the activity summaryboth activity summary and activity register agreehave just tried processing a zero pay to help it through but it has not come through. It is not appearing on the individuals report or the YTD verification report.same category has been successful with a more recent employee.Hoping someone can help.Thanks

Hi HollyM555 Since there is no ETP reported in the Payroll Reporting Centre>>Employment terminations tab, try reversing the pay transaction and reprocessing. There's two sides to payroll transactions, the software side and the STP side. You've got it appearing correctly in the software but not reported in STP, which typically means that the ETP categories weren't set up correctly and the ETP type wasn't selected when processing the termination pay. If you reverse the first employee's termination pay you're reversing that transaction as it was originally recorded, the original and the reversal will then cancel each other out. When you reprocess the pay you'll be left with one correct transaction reported through STP (fingers crossed). Make sure when you reprocess that you get the ETP Benefit Type button and you select the applicable ETP in that window. Let me know how you go or if you need help with the reversal. If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

HollyM555

Experienced Cover User

4 years ago

Payroll Category not appearing in STP for one employee

Hi,

Just doing a quick recon ahead of payroll year-end and have noticed a payment of ETP to an employee is not showing in the payroll reporting centre.

it is appearing in payroll and on the activity summary
both activity summary and activity register agree
have just tried processing a zero pay to help it through but it has not come through. It is not appearing on the individuals report or the YTD verification report.
same category has been successful with a more recent employee.

Hoping someone can help.

Thanks

AccountRight Live

Tracey_H
4 years ago
Hi HollyM555

Since there is no ETP reported in the Payroll Reporting Centre>>Employment terminations tab, try reversing the pay transaction and reprocessing. There's two sides to payroll transactions, the software side and the STP side. You've got it appearing correctly in the software but not reported in STP, which typically means that the ETP categories weren't set up correctly and the ETP type wasn't selected when processing the termination pay.

If you reverse the first employee's termination pay you're reversing that transaction as it was originally recorded, the original and the reversal will then cancel each other out. When you reprocess the pay you'll be left with one correct transaction reported through STP (fingers crossed). Make sure when you reprocess that you get the ETP Benefit Type button and you select the applicable ETP in that window.

Let me know how you go or if you need help with the reversal.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Tracey_H
Former Staff
4 years ago
Hi HollyM555

Thanks for your post. First thing to check is in the Payroll reporting centre>>Employment terminations tab>>click on the ellipsis (...) for that employee and select View ETP transactions. Can you see the ETP payments here? If you can let me know.

If you can't see those payments a couple of other things to check are the ATO reporting categories assigned to the ETP payroll categories and the way the termination payment was processed. These help articles have detailed information to help with this:

Assign ATO reporting categories

Create payroll categories for termination payments

Record the final termination pay

Please let me know how you go with this.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
- HollyM555
  Experienced Cover User
  4 years ago
  Hi Tracey,
  
  There is no ETP for this employee. I have also checked that the payroll category is assigned to the correct ATO category - ETP-Taxable component. This all looks fine.
  I've done the 'check payroll details' in the reporting centre and all details meet the requirements.
  
  This category was used for another leaver later in the year and their ETP does appear correctly.
  Could it be that the category was not set-up correctly for the first employee pay and then this has caused us an issue?
  
  Thanks
  Holly
  - Tracey_H
    Former Staff
    4 years ago
    Hi HollyM555
    
    If that ETP category reports correctly for the first employee then the issue won't be the set up of the category. It's more likely that there's an issue with the way the termination pay was processed for the second employee. Open both pay transactions and check how they've been recorded. Make sure the ETP was entered the same for both employees. Check the ETP Benefit Type has been selected for the second employee:
    
    This help article has detailed information on how the termination pay needs to be processed: Record the termination pay
    
    Let me know how you go.
    
    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
HollyM555
Experienced Cover User
4 years ago
Hi,
Just doing a quick recon ahead of payroll year-end and have noticed a payment of ETP to an employee is not showing in the payroll reporting centre.
it is appearing in payroll and on the activity summary
both activity summary and activity register agree
have just tried processing a zero pay to help it through but it has not come through. It is not appearing on the individuals report or the YTD verification report.
same category has been successful with a more recent employee.
Hoping someone can help.
Thanks