Forum Discussion

HollyM555's avatar
HollyM555
Experienced Cover User
4 years ago

Payroll Category not appearing in STP for one employee

Hi, Just doing a quick recon ahead of payroll year-end and have noticed a payment of ETP to an employee is not showing in the payroll reporting centre. it is appearing in payroll and on the activi...
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  • Tracey_H's avatar
    Tracey_H
    4 years ago

    Hi HollyM555 

     

    Since there is no ETP reported in the Payroll Reporting Centre>>Employment terminations tab, try reversing the pay transaction and reprocessing. There's two sides to payroll transactions, the software side and the STP side. You've got it appearing correctly in the software but not reported in STP, which typically means that the ETP categories weren't set up correctly and the ETP type wasn't selected when processing the termination pay.

     

    If you reverse the first employee's termination pay you're reversing that transaction as it was originally recorded, the original and the reversal will then cancel each other out. When you reprocess the pay you'll be left with one correct transaction reported through STP (fingers crossed). Make sure when you reprocess that you get the ETP Benefit Type button and you select the applicable ETP in that window.

     

    Let me know how you go or if you need help with the reversal.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

HollyM555's avatar
HollyM555
Experienced Cover User

Hi Tracey,

 

The ETP category issue lies with the first employee, paid 1/7/2020. The next employee was paid 15/2/2021 and their ETP is fine.

The payslips look identical to each other but there is not the 'ETP Benefit Type' that you have highlighted.

 

If the ETP category has since been updated then if I reverse the pay and put it back in again my net effect will be zero and therefore not solve my issue?

 

Thanks

Holly

Tracey_H's avatar
Tracey_H
Former Staff
4 years ago

Hi HollyM555 

 

Since there is no ETP reported in the Payroll Reporting Centre>>Employment terminations tab, try reversing the pay transaction and reprocessing. There's two sides to payroll transactions, the software side and the STP side. You've got it appearing correctly in the software but not reported in STP, which typically means that the ETP categories weren't set up correctly and the ETP type wasn't selected when processing the termination pay.

 

If you reverse the first employee's termination pay you're reversing that transaction as it was originally recorded, the original and the reversal will then cancel each other out. When you reprocess the pay you'll be left with one correct transaction reported through STP (fingers crossed). Make sure when you reprocess that you get the ETP Benefit Type button and you select the applicable ETP in that window.

 

Let me know how you go or if you need help with the reversal.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

  • HollyM555's avatar
    HollyM555
    Experienced Cover User
    4 years ago

    Hi Tracey

    When I did the reversal and re-posted it worked fine.

    The EOY report in the payroll reporting centre now matches my reports in MYOB.

     

    Many thanks for your help with this

    Holly

     

    • Tracey_H's avatar
      Tracey_H
      Former Staff
      4 years ago

      HollyM555 

       

      Hi Holly

       

      That's great to hear, thanks for letting me know.

       

      And you're very welcome. Please don't hesitate to post again if you need help in the future. 

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