Forum Discussion

Contributing Cover User

2 years ago

Live Chat

Does anybody know if live chat is currently working. I have been trying to locate it. If I go down to the bottom of the support page all I get is MOCA the virtual assistant. Thanks

Earl_HD
2 years ago
Hi KylieD

Thank you so much for your post. You can access Live Chat by going to our website www.myob.com.au click on the phone icon from the top right corner, which brings the 'Contact us' page. Click on Live chat on the right and the chat window will appear at the bottom right corner.

You're also welcome to post your query here on the Community Forum and one of us we'll be happy to assist you.
Regards,
Earl

Earl_HD
MYOB Moderator
2 years ago
Hi KylieD

Thank you so much for your post. You can access Live Chat by going to our website www.myob.com.au click on the phone icon from the top right corner, which brings the 'Contact us' page. Click on Live chat on the right and the chat window will appear at the bottom right corner.

You're also welcome to post your query here on the Community Forum and one of us we'll be happy to assist you.
Regards,
Earl
- kylied
  Contributing Cover User
  2 years ago
  Thanks for the quick reply Earl but the only option that I get is the virtual assistant at the bottom of my screen. The live chat option is not coming up. I have previously used Livechat before so I thought it may have been down at the moment. Thanks Kylie
  - Earl_HD
    MYOB Moderator
    2 years ago
    Hi KylieD
    
    You're welcome. I just reached out to one of the LiveChat representatives, and according to them the system is fine. What they recommend is to try on refreshing your browser or try logging in from a different browser.
    
    Regards,
    Earl
- KylieD
  Trusted Cover User
  2 years ago
  Ummm I got notified regarding this post and I did not post it
  - Earl_HD
    MYOB Moderator
    2 years ago
    Hi KylieD
    
    Sorry about that, the system might have mistaken you as KylieD because you have the same user name.
    
    Regards,
    Earl