5 years ago
manage payments status - superannuation
I am having issues with manage payments status.
I have followed your steps to refresh the screen and have tried to refresh each line as well.
I am also the authorised user on this account.
Given these are payments that occurred in 2019, I would expect these payments to be already in the employee's funds by now.
I have attached a copy of all files uploaded for superpayments.
All payments have been presented in our bank.
I want the status for each line to read "completed"
File details are :
Sxxx Supplies Pty Ltd
serial ; xxxx xxxx 5804
Regards
Rita
Awaiting your advise to rectify this issue.
Hi Lucy_ABC_Admin,
Thank you for your post. So I can take a look into this for you, can you please send me a private message with the following information:
- Serial number
- File ID (This can be found by going to Help > About MYOB AccountRight)
- Screenshot of the payment status