Forum Discussion

PJC's avatar
PJC
Experienced User
3 years ago

MYOB AccountRight employee card file wont open

Hi,

 

I am having issued accessing an employee's card file when I click on them it comes up with the message that something's gone wrong and AccountRight needs to close. I have tried accessing the file using the online version but it won't open on there either. Can you help fix this please? I don't want to make a new file as I need the history of the employee. I note in a related post that a script was used to fix the problem.

 

Thankyou

  • Komal_S's avatar
    Komal_S
    3 years ago

    Hi PJC 

    Can you plese try opening the card now and if it still doesn't work, please attach the diagnostic log, it can be attached via the forum. 

  • Komal_S's avatar
    Komal_S
    MYOB Staff
    3 years ago

    Hi PJC 

    Can you please attach a screenshot of the error you're getting ? If you click on the View error details, there should be a diagnostic log generated with the details. 

    • PJC's avatar
      PJC
      Experienced User
      3 years ago

      Hi Komal,

       

      Please find attached. Do you want a copy of the diagnostic report (can this be done over this forum)?

       

      Regards,

      PJC

      • Komal_S's avatar
        Komal_S
        MYOB Staff
        3 years ago

        Hi PJC 

        Can you plese try opening the card now and if it still doesn't work, please attach the diagnostic log, it can be attached via the forum. 

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