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PeterLeonard's avatar
PeterLeonard
Trusted Cover User
4 years ago

MYOB Pay Super

My super contributions for September to Active Super were returned to me 2 weeks later. I have paid into Active Super for months or years now without a problem. Can you tell me what happened? It is o...
  • Melisa_D's avatar
    Melisa_D
    4 years ago

    Hi PeterLeonard, 

     

    Thank you for your post. If a super payment has been returned you will need to contact the super fund for more details as to why it was returned. Our help article Reversing and reprocessing superannuation payments has information and instructions on how to process the returned funds in your file. 

     

    You're client ID is available on your monthly invoice. 

     

    Do let me know how you go. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Melisa_D's avatar
Melisa_D
Former Staff
4 years ago

Hi PeterLeonard, 

 

Thank you for your post. If a super payment has been returned you will need to contact the super fund for more details as to why it was returned. Our help article Reversing and reprocessing superannuation payments has information and instructions on how to process the returned funds in your file. 

 

You're client ID is available on your monthly invoice. 

 

Do let me know how you go. 

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

  • PeterLeonard's avatar
    PeterLeonard
    Trusted Cover User
    4 years ago

    Thank you Melisa. Turns out we had a switcharoo (by accident) of the name and Spin/USI of an existing fund. After checking with fund that it should have gone to, I put the employees (7) back in to the correct fund, did the MYOB reversal procedure and resent the outstanding payments.

     

    All good.

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