Forum Discussion

PeterLeonard's avatar
PeterLeonard
Trusted Cover User
4 years ago

MYOB Pay Super

My super contributions for September to Active Super were returned to me 2 weeks later. I have paid into Active Super for months or years now without a problem. Can you tell me what happened? It is o...
  • Melisa_D's avatar
    4 years ago

    Hi PeterLeonard

     

    Thank you for your post. If a super payment has been returned you will need to contact the super fund for more details as to why it was returned. Our help article Reversing and reprocessing superannuation payments has information and instructions on how to process the returned funds in your file. 

     

    You're client ID is available on your monthly invoice. 

     

    Do let me know how you go. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.