Forum Discussion

CYP's avatar
CYP
Experienced Cover User
5 years ago

MYOB Team - location

I'm trying to set up MYOB Team, but am unable to create any locations.  I am able to enter the information, however when I click on the SAVE button it does not save.  Please advise what I am missing. 

  • Melisa_D's avatar
    Melisa_D
    5 years ago

    Hi CYP, 

     

    Can you please confirm if you created the first location ? also, if you go to setup > User access > Select your username, is your role set to administrator ?

     

    Please do let me know. 

  • Melisa_D's avatar
    Melisa_D
    Former Staff
    5 years ago

    Hi CYP, 

     

    Thank you for your post. To troubleshoot, can you please close down AccountRight and clear the AccountRight cache. Once cleared please attempt to create the new location. Does it now work ?

     

    Please do let me know how you go. 

    • CYP's avatar
      CYP
      Experienced Cover User
      5 years ago

      Thank you Melisa, I have cleared the cache, which has allowed me to add a location.  However, I can't add any more locations or employees.  I have only added three employees, but need to add more, as none of the three selected employees are approving managers and I can't see any others to add.  Please advise

      • Melisa_D's avatar
        Melisa_D
        Former Staff
        5 years ago

        Hi CYP, 

         

        Glad to hear that worked. Can you please confirm if you get any error messages when attempting to add additional locations ? If possible can you please provide a screenshot of your window. 

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