Forum Discussion

JoPb's avatar
JoPb
Experienced Cover User
2 years ago

MYOB Team App for new Google Phone

I have a new staff member who has a brand new google phone and when they attempt to download  the MYOB TEAM app it comes up with "This app isn't available for your device because it was made for an older version of Android

 

Can anyone assist with a solution, is there a new version of the MYOBTEAM app?  Thanks in advance.

 

Jo

  • Having the same issue for employees and managers.

     

    Hoping for a quick response to this.

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator

    Hi JoPb 

     

    Thank you for the post. To fix this issue, you need to clear the cache and data for Google Play Store, Google Play Services, and Download Manager. You also need to make sure that your Android version is updated. 

     

    Please let me know if you need further help.

     

    Kind regards,

    Sai

    • P3D's avatar
      P3D

      Unfortunately this did not work for me. The store took longer to load (as expected) but the app is still showing the same error.

    • JoPb's avatar
      JoPb
      Experienced Cover User

      Hi Isaiah,

       

      Thank you for your recommendation, my employee did all of the above, it is still stating this app isn't available for your device because it was made for an older version of Android, so no luck unfortunately.

      There is an MYOB Advanced Team, is this app for staff or employers?

      Thanks in advance.

      Jo

    • P3D's avatar
      P3D

      Hello, any update on this issue? Still a problem for us.