Forum Discussion

TOM-B's avatar
TOM-B
4 years ago

MYOB Team Timesheets

Hi,   I am having a problems with MYOB Team  -  normaly when I log on I have a screen with timesheets that need approval.  This is not happening today -  I end up at a screen for leave managemnt. ...
  • Melisa_D's avatar
    Melisa_D
    4 years ago

    Hi TOM-B, TG_Rae, 

     

    Just wanted to update you on this. This has been raised with our product teams who are currently investigating, I've passed on your details to the teams. As soon as I get further updates I will update you. 

Melisa_D's avatar
Melisa_D
Former Staff

Hi TOM-B, 

 

Thank you for your post and welcome to the Community Forum ! Can I please confirm if this is still happening ? If it is, can you please send me a private message with your product serial number and email address so I can investigate further. 

TG_Rae's avatar
TG_Rae
Experienced Cover User
4 years ago

I am also having this problem, my employees only have leave applications, no timesheets.  I only had leave apps showing as well so I unticked and reticked the 'i use timesheets' in preferences and refreshed and it fixed mine but the employees still have no timesheets showing even though they have logged out and logged back in.

  • Melisa_D's avatar
    Melisa_D
    Former Staff
    4 years ago

    HI TG_Rae, 

     

    Thank you for your post. Can the employees please uninstall and reinstall the app, once reinstalled does it work ?

     

    If it doesn't work, I've spoken to our teams and they have advised if you can create a new location as a test, add an employee. Once the employee has been added, can they see this in their app ?

     

    Do let me know how you go. 

    • Melisa_D's avatar
      Melisa_D
      Former Staff
      4 years ago

      Hi TOM-B, TG_Rae, 

       

      Just wanted to update you on this. This has been raised with our product teams who are currently investigating, I've passed on your details to the teams. As soon as I get further updates I will update you. 

      • TOM-B's avatar
        TOM-B
        4 years ago

        Cheers Melisa,

         

        Problem has been resolved.

         

         

         

         

    • TG_Rae's avatar
      TG_Rae
      Experienced Cover User
      4 years ago

      Hi Melisa

      We have been using it for the last couple of months without any problems, it just stopped working last night.

      I will get them to uninstall and try again.

       

      Raelene

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