Forum Discussion

TOM-B's avatar
TOM-B
4 years ago

MYOB Team Timesheets

Hi,   I am having a problems with MYOB Team  -  normaly when I log on I have a screen with timesheets that need approval.  This is not happening today -  I end up at a screen for leave managemnt. ...
  • Melisa_D's avatar
    Melisa_D
    4 years ago

    Hi TOM-B, TG_Rae, 

     

    Just wanted to update you on this. This has been raised with our product teams who are currently investigating, I've passed on your details to the teams. As soon as I get further updates I will update you. 

TG_Rae's avatar
TG_Rae
Experienced Cover User

I am also having this problem, my employees only have leave applications, no timesheets.  I only had leave apps showing as well so I unticked and reticked the 'i use timesheets' in preferences and refreshed and it fixed mine but the employees still have no timesheets showing even though they have logged out and logged back in.

Melisa_D's avatar
Melisa_D
Former Staff
4 years ago

HI TG_Rae, 

 

Thank you for your post. Can the employees please uninstall and reinstall the app, once reinstalled does it work ?

 

If it doesn't work, I've spoken to our teams and they have advised if you can create a new location as a test, add an employee. Once the employee has been added, can they see this in their app ?

 

Do let me know how you go. 

  • Melisa_D's avatar
    Melisa_D
    Former Staff
    4 years ago

    Hi TOM-B, TG_Rae, 

     

    Just wanted to update you on this. This has been raised with our product teams who are currently investigating, I've passed on your details to the teams. As soon as I get further updates I will update you. 

    • TOM-B's avatar
      TOM-B
      4 years ago

      Cheers Melisa,

       

      Problem has been resolved.

       

       

       

       

      • Melisa_D's avatar
        Melisa_D
        Former Staff
        4 years ago

        Hi TOM-B, TG_Rae, 

         

        Thank you for the update, glad to hear that it has now been resolved. 

         

        Feel free to come back to the Community Forum if you have anymore questions, we are more than happy to assist.

    • TG_Rae's avatar
      TG_Rae
      Experienced Cover User
      4 years ago

      Hi Melisa,

      Thank you, I got the guys to uninstall and reinstall and it is working now, one employee had no issues at all.

       

      Cheers

      Raelene

  • TG_Rae's avatar
    TG_Rae
    Experienced Cover User
    4 years ago

    Hi Melisa

    We have been using it for the last couple of months without any problems, it just stopped working last night.

    I will get them to uninstall and try again.

     

    Raelene

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