Thankyou for the reply. I tried doing in smaller batches yesterday. 1 out of 24 payslips, didnt go through. Its still frustrating as I need to go through and work out which one didnt go. I will try this way over the next few weeks and see what happens.
Hi SDuddy,
Thank you for sharing the error reports.
Can you please confirm if the section where you entered the employee's email address and option to send by email match with the image below. You can try changing the email option to Print & Email to test this too.
If that matches correctly can you please check if the Print/Email Payslips >> Emailing >> Advanced Filters and ensure the tick box outlined below is not ticked.
This Help Articles: Email Troubleshooting, Set up AccountRight to send emails, and Viewing pay runs and pay slips, has detailed information and and process that you can use a reference.
Feel free to post again if you need further assistance.
Kind regards,
Cel
The payslip option is set to email as we do not print payslips.
The tickbox in the advanced option is generally ticked on because I only want to see current unsent payslips.
I have been processing payroll in MYOB since 2017 and never had an issue with emailing payslips until recently.
We are not getting any error messages from the email system regarding these emails, they are just not sending.
I don't need to know how to set up emails in MYOB, we have been emailing documents directly from MYOB for several years now without issue apart from the odd blacklist email address.
It seems like you don't have any idea why this is happening...since the last update.
Hi SDuddy,
Thank you for the update.
Sorry for the inconvenience. Since the last update, we have not had any issues regarding sending pay slips via email. Can you try to provide an alternative email address for employees who do not receive pay slips? since you have mentioned that randomly employees are not receiving pay slip emails it seems that the issue is with the email address of the employee. And kindly ask your employee to make sure that MYOB is whitelisted.
Let me know how you go on with this.
Kind Regards,
Cel
Hi we've also had this same issue the past few months, with some employees not receiving their payslips. Even though I select them to be emailed in the "Print/Email Pay Slips" screen they dont show up in the "Sent emails" screen. We run a weekly payrun. Its seems to be random who/when it effects, but the common theme is its effecting employees with Gmail and Hotmail email address. We have been sending to the same email address' for years and havent changed our processes. Its only starting happening frequently since January. Can anyone provide a solution?
Hi ChelseaW,
Thank you for your patience and for bringing your concern to our attention. I understand how crucial email communication is for your business operations. I apologize for the delayed response.
In general, if some of your emails are not being sent, it could be due to the volume of emails sent at once. Our system processes emails more efficiently when they are sent in smaller batches. I would suggest sending your emails in groups of 10-15, which should help improve the delivery rate.
Please feel free to reach out if you need further assistance or have any other concerns. We're here to support you.
If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.
Thanks,
Genreve
