Forum Discussion

Simdd's avatar
Simdd
2 years ago

Automatically generated pay slips for $0

Since completing the 2023 EOFY payroll processes there's a long list of $0 payslips showing under the "to be emailed" tab.

 

I have found a previous post (now closed) with the subject "STP 2 Automatically generated pay slips for $0" which to which MYOB replied: When you send an update event on STP Phase 2, the software creates a blank pay run to send the information through again.  If employees have the preference Print or Email Payslips selected, then these automatically created pay runs will show in the unsent Print/Email Pay slips list.

 

For various reasons we have done several update events & now have a huge list of $0 payslips that need to individually have the payslip delivery status changed to "already printed or sent".

 

Is there an easier way to do this eg. change the status in bulk or just not have these blank payslips created for each STP update event?  

  • Princess_R's avatar
    Princess_R
    2 years ago

    Hi Bridgetown 

     

    Thank you for sharing your feedback. We totally understand that it is time-consuming to manually change the delivery status of each employee. Your patience and understanding are truly appreciated. Certainly, we can submit your feedback ang suggestions to the relevant team. We are also encouraging you to post this concern into our AccountRight Ideas Exchange board for consideration and to have other users to vote into this additional feature. 

     

    Cheers,

    Princess

  • Celia_B's avatar
    Celia_B
    MYOB Staff
    2 years ago

    Hi Simdd 

     

    Thank you for your post. And welcome to the Community Forum.

     

    Thank you for bringing this to our attention. Regarding this concern, could you kindly confirm whether you send an update event before or after finalizing the payroll year?

     

    When you send an update event it will automatically create a zero-dollar pay run. And you don't have to worry about it since it's only sending the YTD figures on their payroll report through to the ATO. In terms of payslips, you can set the delivery status to "Already printed and mailed" so it would not appear in the window. But it would be one at a time. 
     

    I hope this helps and if you need further assistance with this, feel free to post again. Or you can always send us a Private Message and one of us will be happy to assist you further. 

     

    Best Regards, 

    Cel

     

    • Bridgetown's avatar
      Bridgetown
      2 years ago

      This also happened to us.  Had to go and manually change everyones payslips individually.  Such a time waster.  I thought MYOB would have an easier solution.  Hopefully with enough complaints then maybe MYOB will fix the issue for next year.

  • Celia_B's avatar
    Celia_B
    MYOB Staff
    2 years ago

    HI Simdd 

     

    May I know how you go about the issue? Did the resolution I provided resolved your concern? I simply wanted to ensure that we addressed your issue correctly. And if you require any additional support with this, or if you simply require assistance in the future, please do not hesitate to post again. Alternatively, you can send us a Private Message. I am delighted to assist you. 

     

    Thanks, 

    Cel

    • Simdd's avatar
      Simdd
      2 years ago

      Hi Cel, having to go into each payslip individually to change the delivery status is very time consuming if you have a large payroll.  Why do these $0 pay runs need to be created for every employee for each STP update event?  If this is unavoidable, is there somewhere to set up that all $0 pay cheques are automatically given the "Already printed or sent" payslip delivery status?

      • Princess_R's avatar
        Princess_R
        MYOB Moderator
        2 years ago

        Hi Simdd 

         

        Thank you for your response. We're sorry that we aren’t able to respond right away. Generally, this usually happens when you click on the send update event. Once you send this, it will automatically generate a zero dollar pay to update the YTD data to the ATO. This includes all employees listed in your STP reporting center. At the moment the feature you are looking for is not yet available. But we will raise this to the relevant team to see if this feature can be added to the system. 

         

        As we value your feedback and suggestions into the system, we encourage you to please take a moment to post on the AccountRight Ideas Exchange board for consideration by our developers.

         

         

        Cheers,

        Princess

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.