Thankyou for the reply. I tried doing in smaller batches yesterday. 1 out of 24 payslips, didnt go through. Its still frustrating as I need to go through and work out which one didnt go. I will try this way over the next few weeks and see what happens.
Hi ChelseaW,
Thank you for your patience and for bringing your concern to our attention. I understand how crucial email communication is for your business operations. I apologize for the delayed response.
In general, if some of your emails are not being sent, it could be due to the volume of emails sent at once. Our system processes emails more efficiently when they are sent in smaller batches. I would suggest sending your emails in groups of 10-15, which should help improve the delivery rate.
Please feel free to reach out if you need further assistance or have any other concerns. We're here to support you.
If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.
Thanks,
Genreve
Thankyou for the reply. I tried doing in smaller batches yesterday. 1 out of 24 payslips, didnt go through. Its still frustrating as I need to go through and work out which one didnt go. I will try this way over the next few weeks and see what happens.
We too have been having the exact same problems for 6 months and constantly ringing Support. No notification that payslips have not been emailed out employees. We have tried everything suggested but there seems to be sense of urgency considering there is a compliance issue for MYOB.
I have been on the phone for an hour and now been told our ticket opened 6 months ago has been closed and we have to start the process again!
Has anyone been given an update on the issue or had it resolved?
Hi Fordo,
Thank you for your post.
I'm truly sorry to hear about the ongoing challenges you've encountered with emailing pay slips and the frustrations you've experienced with support. It must be incredibly disappointing to have to restart the process after investing so much time in your ticket.
To troubleshoot the issue further, could you please attempt to rename the form to remove any invalid characters? Additionally, it would be helpful to test the form to ensure it's not corrupted by sending it using one of the default forms. If you have Outlook 32-bit installed, consider turning off the online email option temporarily for testing purposes. Lastly, sending a test email to yourselves would be beneficial to check if the email appears in the sent box or inbox of Outlook.
Feel free to respond so we can investigate further.
Cheers,
Princess
