Forum Discussion

Lori2201's avatar
Lori2201
Contributing User
2 months ago

Pay Super error message

We have one employee who started recently. I paid the last bit of super for our previous employee but was unable to pay it for the new person. When I select the two super items in order to pay them the first one has an error. The message says that the fund can no longer receive payments through Pay Super and to select a different fund. However the second item for the same person is fine and no error occurs. 

Can you please advise what might be causing this and how to correct it?

  • Lori2201's avatar
    Lori2201
    Contributing User

    To be clear, both of these items are for the same person and the same super fund but only one throws an error.