Forum Discussion

VCaban's avatar
VCaban
Experienced User
3 years ago

Pay Super is asking for "Someone else must approve"

Since my clients have accepted the new Pay Super PDS, when they go in to Authorise the Pay Super Payment, they get a message saying "You have authorised this payment but someone else needs to approve...
Sam_R's avatar
Sam_R
Former Staff
3 years ago

Hi VCaban,

 

Thank you for your post.

 

Our teams are currently investigating this particular issue. Could you please send me a private message with the following details so we can pass your details on to our teams?

 

  • Serial number
  • Business name
  • Primary contact email 
  • Status of payment (shown under 'status' colomn in 'manage payments' window)
  • Ambrosia's avatar
    Ambrosia
    Experienced User
    3 years ago

    We are having the same issue.

  • TAOSUN's avatar
    TAOSUN
    3 years ago

    When uthorise the Pay Super Payment,we get a message saying "You have authorised this payment but someone else needs to approve", however we only one person can authorise 

    • Tracey_H's avatar
      Tracey_H
      Former Staff
      3 years ago

      Hi TAOSUN 

       

      Having a look at your account I can see that you have spoken to a phone agent who has resolved this for you. If you still need assistance please let me know.

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.

 

Related content