Forum Discussion

VCaban's avatar
VCaban
Experienced User
3 years ago

Pay Super is asking for "Someone else must approve"

Since my clients have accepted the new Pay Super PDS, when they go in to Authorise the Pay Super Payment, they get a message saying "You have authorised this payment but someone else needs to approve...
Nikolla's avatar
Nikolla
3 years ago

This is happening to me also???

  • Sam_R's avatar
    Sam_R
    Former Staff
    3 years ago

    Hi Nikolla,

     

    Thank you for your post.

     

    Our teams are currently investigating this particular issue. Could you please send me a private message with the following details so we can pass your details on to our teams?

     

    • Serial number
    • Business name
    • Primary contact email 
    • Status of payment (shown under 'status' colomn in 'manage payments' window)
    • sunny_coast's avatar
      sunny_coast
      Cover User
      3 years ago

      Hi this is also happening to my payments.

      I made payments on the 7th which wtill haven't come through.

      • Tracey_H's avatar
        Tracey_H
        Former Staff
        3 years ago

        Hi sunny_coast and Ambrosia 

         

        Due to other circumstances, we have disabled Pay super processing at this time. We do hope to have that process back in place soon. We do apologise for the inconvenience caused.

         

        With regard to the authorisation message, this is being investigated by our teams.

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