Forum Discussion

VCaban's avatar
VCaban
Experienced User
3 years ago

Pay Super is asking for "Someone else must approve"

Since my clients have accepted the new Pay Super PDS, when they go in to Authorise the Pay Super Payment, they get a message saying "You have authorised this payment but someone else needs to approve...
Sam_R's avatar
Sam_R
Former Staff

Hi VCaban,

 

Thank you for your post.

 

Our teams are currently investigating this particular issue. Could you please send me a private message with the following details so we can pass your details on to our teams?

 

  • Serial number
  • Business name
  • Primary contact email 
  • Status of payment (shown under 'status' colomn in 'manage payments' window)
TAOSUN's avatar
TAOSUN
3 years ago

When uthorise the Pay Super Payment,we get a message saying "You have authorised this payment but someone else needs to approve", however we only one person can authorise 

  • Tracey_H's avatar
    Tracey_H
    Former Staff
    3 years ago

    Hi TAOSUN 

     

    Having a look at your account I can see that you have spoken to a phone agent who has resolved this for you. If you still need assistance please let me know.

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