Forum Discussion

Karen251's avatar
Karen251
Trusted Cover User
6 years ago

Payment summaries not e-mailing from MYOb

Hi,   Is anyone else having trouble e-mailing Payment Summaries, I work for a couple of different businesses and have processed Payment Summaries but they are not e-mailing.   Invoices and statemen...
  • DiG1's avatar
    DiG1
    6 years ago

    There is a known issue with sending them out and has been for a few days. The work around is to save as PDF and then attach to email or untick send from AccountRight. No update on when it will be fixed have been issued even though it has been several days since problem was noted.

Vanessa24's avatar
Vanessa24

This is reported to be an issue with the online files but I can't email mine and we are not online.

Nor can I save the Empdupe file - any suggestions??

Theresa_D's avatar
Theresa_D
Former Staff
6 years ago

Hi Vanessa24 Karen251 DiG1 

 

Thanks for your posts.  We are still working on resolving this, it is currently only the payment summaries with this issue.  To receive information on updates I suggest subscribing to Steven's post--AccountRight online emailing not sending (68/06/19).  You can subscribe by going to the vertical ( . . . ) and clicking the subscribe button. 

 

We appreciate your patience while we resolve this.  If this resolves your inquiry please mark "Accept as Solution" so other users can find this post easier. 

  • Karen251's avatar
    Karen251
    Trusted Cover User
    6 years ago

    I'm probably a bit dumb but I don't understand what you mean by going to the 'vertical' to follow Stephen's posts?  Any mor clearer instructions?

    • DiG1's avatar
      DiG1
      6 years ago

      Hi

       

      If you go to 

       

      https://community.myob.com/

       

      Under alerrts at the top pf the page you will see the post Click on that. On the right above where it says Friday  click on the 3 buttons (they are the verticals), then click on subscribe

      • Karen251's avatar
        Karen251
        Trusted Cover User
        6 years ago

        Got it - Ta :)

         

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.