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SMPENG's avatar
SMPENG
Experienced Cover User
5 months ago

Payroll - First payrun in new Financial Year times-out

I have tried to process the first payrun in the new Financial Year, which "times-out" at the point of recording. Pay period 23/06/24 - 30/06/24 with payment date 04/07/24. System hangs for approx 4 m...
  • SMPENG's avatar
    SMPENG
    5 months ago

    This has now been resolved by MYOB support over the phone. Case ref 01820999. Thanks.

belindahowie's avatar
belindahowie
Experienced Cover User

Hi,

Ive had the exact same issue. Been on hold with MYOB for hours. Can you please share how they resolved?

SMPENG's avatar
SMPENG
Experienced Cover User
5 months ago

Hi. No idea. The MYOB support agent run a script over my MYOB and it now works. Hopefully you get through and they can help. Maybe quote my reference number 01820999. Good luck.

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