Forum Discussion

Experienced Cover User

5 months ago

Payroll - First payrun in new Financial Year times-out

I have tried to process the first payrun in the new Financial Year, which "times-out" at the point of recording. Pay period 23/06/24 - 30/06/24 with payment date 04/07/24. System hangs for approx 4 m...

SMPENG
5 months ago
This has now been resolved by MYOB support over the phone. Case ref 01820999. Thanks.

belindahowie

Experienced Cover User

Hi,

Ive had the exact same issue. Been on hold with MYOB for hours. Can you please share how they resolved?

Princess_R

MYOB Moderator

5 months ago

Hi belindahowie

I totally understand you've been experiencing the same issue and have been on hold with MYOB for hours. I apologise for the inconvenience. I've applied a fix script to your file. Please log out and log back in to see if it resolves the issue with STP. If you encounter any further issues or need additional assistance, feel free to let us know.

Cheers,

Princess

MichaelaJohnson
Experienced User
5 months ago
Morning,

This is happening to me today also. It happened same time last year so i think MYOB really need to look into this continuing issue to stop this happening EVERY year.

Princess_R - How can i get this fixed ASAP without being on hold for hours. I have employees to be paid today asap.

thank you
Jessica_Bishop
Contributing User
5 months ago
Hi, I am having the same issue, I've been trying to identify the issue but nothing is working. can you please help? this is urgent