Forum Discussion

SMPENG's avatar
SMPENG
Experienced Cover User
5 months ago

Payroll - First payrun in new Financial Year times-out

I have tried to process the first payrun in the new Financial Year, which "times-out" at the point of recording. Pay period 23/06/24 - 30/06/24 with payment date 04/07/24. System hangs for approx 4 m...
  • SMPENG's avatar
    SMPENG
    5 months ago

    This has now been resolved by MYOB support over the phone. Case ref 01820999. Thanks.

Princess_R's avatar
Princess_R
MYOB Moderator

Hi belindahowie

 

I totally understand you've been experiencing the same issue and have been on hold with MYOB for hours. I apologise for the inconvenience. I've applied a fix script to your file. Please log out and log back in to see if it resolves the issue with STP. If you encounter any further issues or need additional assistance, feel free to let us know.

 

Cheers,

Princess

 

 

 

 

MichaelaJohnson's avatar
MichaelaJohnson
Experienced User
5 months ago

Morning,

 

This is happening to me today also. It happened same time last year so i think MYOB really need to look into this continuing issue to stop this happening EVERY year. 

 

Princess_R  - How can i get this fixed ASAP without being on hold for hours. I have employees to be paid today asap. 

 

thank you 

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