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SMPENG's avatar
SMPENG
Experienced Cover User
5 months ago

Payroll - First payrun in new Financial Year times-out

I have tried to process the first payrun in the new Financial Year, which "times-out" at the point of recording. Pay period 23/06/24 - 30/06/24 with payment date 04/07/24. System hangs for approx 4 m...
  • SMPENG's avatar
    SMPENG
    5 months ago

    This has now been resolved by MYOB support over the phone. Case ref 01820999. Thanks.

Princess_R's avatar
Princess_R
MYOB Moderator
5 months ago

Hi MichaelaJohnson

 

Sorry to hear you're dealing with this issue again. I totally get how important it is to sort this out quickly. Please send me a private message with your serial number and the company file ID (Help > About MYOB AccountRight) that needs fixing. I'm here to help you get this sorted out ASAP. 

 

Cheers,

Princess

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