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SMPENG's avatar
SMPENG
Experienced Cover User
5 months ago

Payroll - First payrun in new Financial Year times-out

I have tried to process the first payrun in the new Financial Year, which "times-out" at the point of recording. Pay period 23/06/24 - 30/06/24 with payment date 04/07/24. System hangs for approx 4 m...
  • SMPENG's avatar
    SMPENG
    5 months ago

    This has now been resolved by MYOB support over the phone. Case ref 01820999. Thanks.

NikkiQLS's avatar
NikkiQLS
Cover User
5 months ago

Hi

 

I have encountered the same issue when recording - it said retry or cancel. I pressed retry a few times before it eventually recorded. When I went to run a payroll activity summary report afterwards which I use to process the bank transfers, I noticed each pay had processed twice even though pays had only been processed and recorded and submitted once. How do I fix this. I have 89 employees and really don't want to have to go in and delete the double up for each employee. Please help ASAP. I have no idea how this has happened.

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