Forum Discussion

SMPENG's avatar
SMPENG
Experienced Cover User
5 months ago

Payroll - First payrun in new Financial Year times-out

I have tried to process the first payrun in the new Financial Year, which "times-out" at the point of recording. Pay period 23/06/24 - 30/06/24 with payment date 04/07/24. System hangs for approx 4 m...
  • SMPENG's avatar
    SMPENG
    5 months ago

    This has now been resolved by MYOB support over the phone. Case ref 01820999. Thanks.

Christy4's avatar
Christy4
Contributing User

Hi Earl, can you please run script over serial file number ending in 4972. company file ID 3?

It's fairly urgent!

Earl_HD's avatar
Earl_HD
MYOB Moderator
5 months ago

Hi MelWid ,

Thanks for providing the information via private message. I've successfully arranged an online script over your file that should fix the issue.

@Christy4, my apologies, but I can't seem to locate the serial number ending in 4972 using your email registered here in the Community Forum. If you could send me the 12-digit serial number, I'd be glad to help you with this. Thank you!

Regards,
Earl

  • Christy4's avatar
    Christy4
    Contributing User
    5 months ago

    Sorry Earl, the serial number is -----------------

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      5 months ago

      Hi Christy4 ,

      Thanks for providing the additional information. I've arranged an online script over your file that should fix the issue. I recommend logging out and then logging back in to see if the issue persists.

      Regards,
      Earl

  • MelWid's avatar
    MelWid
    Experienced Cover User
    5 months ago

    Hi Earl

    Thanks for running the script - as other people have said, this has wiped all leave accruals!  Is there a script to fix that?

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