Forum Discussion

SMPENG's avatar
SMPENG
Experienced Cover User
5 months ago

Payroll - First payrun in new Financial Year times-out

I have tried to process the first payrun in the new Financial Year, which "times-out" at the point of recording. Pay period 23/06/24 - 30/06/24 with payment date 04/07/24. System hangs for approx 4 m...
  • SMPENG's avatar
    SMPENG
    5 months ago

    This has now been resolved by MYOB support over the phone. Case ref 01820999. Thanks.

Earl_HD's avatar
Earl_HD
MYOB Moderator

Hi MelWid ,

Thanks for providing the information via private message. I've successfully arranged an online script over your file that should fix the issue.

@Christy4, my apologies, but I can't seem to locate the serial number ending in 4972 using your email registered here in the Community Forum. If you could send me the 12-digit serial number, I'd be glad to help you with this. Thank you!

Regards,
Earl

Christy4's avatar
Christy4
Contributing User
5 months ago

Sorry Earl, the serial number is -----------------

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    5 months ago

    Hi Christy4 ,

    Thanks for providing the additional information. I've arranged an online script over your file that should fix the issue. I recommend logging out and then logging back in to see if the issue persists.

    Regards,
    Earl

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