Forum Discussion

SMPENG's avatar
SMPENG
Experienced Cover User
5 months ago

Payroll - First payrun in new Financial Year times-out

I have tried to process the first payrun in the new Financial Year, which "times-out" at the point of recording. Pay period 23/06/24 - 30/06/24 with payment date 04/07/24. System hangs for approx 4 mins after selecting "Record". System returns with error message of "Retry" or "Cancel". Selecting "Retry" results in the same outcome. Only option is to select "Cancel". Payroll is then not recorded. The same problem occurred last FY and was not resolved by MYOB until Friday. Case reference from last year was 01372663 & 01373520.

 

Have tried clearing Cache. 

  • SMPENG's avatar
    SMPENG
    5 months ago

    This has now been resolved by MYOB support over the phone. Case ref 01820999. Thanks.

  • KNixon01's avatar
    KNixon01
    5 months ago

    I am having the same issue too.  Can I please get help or a number I can call.  Serial number ends in 3013

    • annachen's avatar
      annachen
      Contributing User
      5 months ago

      Its now working i think

      i left a support request via my account, no one actually contacted me

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