PAYROLL ERROR MESSAGE DATAINVALID
Received datatinvalid message when going to save payroll. Process on a weekly basis Wed to Tue. All fine last week. Have resorted to logging on through payroll centre to process our payroll but ne...
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Hi MarinaL2601
Thank you for your post. Apologies for the delay in my response.
Upon checking on the screenshot, Generally speaking, DataInvalid messages are caused by a duplicate in the database and we do need to arrange for the company file to come in for investigation and possible repair. To furtherly assist you with this, can you please attach the diagnostic log of the AccountRight file so I can investigate?
To get the diagnostic logs:
- Hold Windows + R on the keyboard to bring up the Run command.
- type %localappdata%
- Click OK and it should take you to the MYOB folder
- Open the MYOB folder
- Open the AccountRight Folder
- Open the Version folder (e.g. in this example) (note that since 2021.1/ silent installer onward, the latest release installed will use the current folder.
- Open the Diagnostic Folder
- Select all 3 files, right-click, send to compressed zip file. It should look like this.
- Then send zip file to MYOB
The Diagnostic file would look like: Huxley.Application_xxxx.log file to your Desktop to get it easier.
I'll wait for your response. I'm happy to assist you further.
Thanks,
Cel
Hi MarinaL2601
May I know how you go about the issue? If you still need help with your concern about the issue, feel free to post again and one of us will be here to assist you.
Thanks,
Cel
