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MarinaL2601's avatar
MarinaL2601
Contributing User
2 years ago

PAYROLL ERROR MESSAGE DATAINVALID

Received datatinvalid message when going to save payroll.  Process on a weekly basis Wed to Tue.  All fine last week.  Have resorted to logging on through payroll centre to process our payroll but ne...
MarinaL2601's avatar
MarinaL2601
Contributing User

Hannah_V Celia_B can anyone help with this?  Still no answer.  Really poor form that we cannot get help from Myob support when needed.  Our staff deserve to be paid!

Celia_B's avatar
Celia_B
MYOB Staff
2 years ago

Hi MarinaL2601 

 

Thank you for your post. Apologies for the delay in my response. 

 

Upon checking on the screenshot, Generally speaking, DataInvalid messages are caused by a duplicate in the database and we do need to arrange for the company file to come in for investigation and possible repair. To furtherly assist you with this, can you please attach the diagnostic log of the AccountRight file so I can investigate?

 

To get the diagnostic logs:

  • Hold Windows + R on the keyboard to bring up the Run command. 
  • type %localappdata% 

  • Click OK and it should take you to the MYOB folder 
  • Open the MYOB folder
  • Open the AccountRight Folder
  • Open the Version folder (e.g. in this example) (note that since 2021.1/ silent installer onward, the latest release installed will use the current folder. 
  • Open the Diagnostic Folder 
  • Select all 3 files, right-click, send to compressed zip file. It should look like this.

  • Then send zip file to MYOB

The Diagnostic file would look like: Huxley.Application_xxxx.log file to your Desktop to get it easier. 

 

I'll wait for your response. I'm happy to assist you further. 

 

Thanks, 

Cel

 

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