Payroll info has been erased
I've gone to process weekly payroll and usually all the info is there from the week before but everything (job numbers, hours etc) have all disappeared - do I have to enter this info in all over agai...
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Hi rbray,
Thanks for your post.
My apologies for the late response. I'm sorry to hear about the issue you're experiencing with your payroll information. We appreciate your patience and for reaching out about this. There are instance where a user had to delete and re-enter payroll information due to an error. For now we recommend re entering the information again if you're able to do so.
Do let me know if you encounter any errors doing this.
Kind regards,
Shella
Hi rbray,
I hope this message finds you well today. I just wanted to follow up on whether you still require assistance with your payroll, as we've not received any response. If yes, please don’t hesitate to reply, as we’re always delighted to assist you further.
Kind regards,
Shella
When I sent out the link for employees to check/update their details, it wiped their 'standard pay' details. I haven't replied before now because I'm still annoyed that this happened.
HI rbray,
Thanks for your response.
We appreciate your patience. If you're still having issues with this, can you please clear your AccountRight cache. Once cleared, can you do a test pay run and see if the amounts appear?
If they don't, can you uninstall and reinstall AccountRight and try again.
Do let me know how it goes.
Kind regards,
Shella
